Orders
How do I place an order?
Add products to your cart, review your selections, then complete checkout with your delivery and payment details. Checkout shows the order total, applicable taxes, available shipping methods, and available payment options before you submit the order.
Can I change or cancel an order?
Contact us as soon as possible with your order number. Once an order is placed, a change or cancellation may not be possible. This does not limit any cancellation rights required by applicable law.
Payment
Which payment methods can I use?
Checkout displays the payment methods enabled and available for your order. Prices are shown in CAD unless checkout clearly displays a different currency.
When will I be charged?
Your selected payment provider processes or authorizes payment during checkout. For an order charge or receipt question, email support@bauerice.shop and include your order number; never send full card details.
Shipping
How much does shipping cost?
The current Canada delivery profile has $0 CAD rates for the available Standard and Express methods. Check checkout for the options and final charge applicable to your order.
How long will delivery take?
Estimates vary by item: Standard off-the-rack products are generally 6–8 business days, QuickTurn sticks 5–10 business days, customized MyBAUER sticks 30–45 days, and Express delivery 3 business days when offered. Orders verified before noon Eastern on a business day are typically prepared for shipment that day. See the Shipping Policy for details.
How do I track my parcel?
We email tracking details after dispatch. Contact us with your order and tracking numbers if the parcel is delayed or tracking indicates a delivery problem.
Returns
Can I return an item?
Eligible items may be requested for return within 30 days of purchase. Items must be unused and unaltered, with their original packaging, tags, parts, and accessories. Customized, final-sale, gift-card, and used or altered items are excluded unless applicable law requires otherwise. A CAD $5 restocking fee applies to each eligible returned item; original shipping charges are not refundable. Contact us before mailing anything back.
When will I receive my refund?
After inspection, approved refunds are generally processed to the original payment method within 10–14 business days. Your payment provider may need additional time to post the credit.
What if an item arrives damaged or incorrect?
Contact us promptly with your order number and clear photos so we can review the issue and explain the available next steps.
Support
Email support@bauerice.shop or call +1 204-554-0158. Written correspondence: 2305 Rue Papineau, Saint-Hyacinthe, QC J2S 2B6, Canada.